Shipping FAQ

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Shipping Email Notifications:

Once a shipping label has been created for your order you'll receive an email with a tracking number from "" (the sender name will be "MCDM"). The subject will be "Your order [order #] has been prepared!". (If you do not receive this email, check your spam filter)

Delivery Updates from Couriers:

Most US rewards will be shipped through UPS or USPS. We recommend that you set up shipping alerts once you've received your tracking number email, and even more strongly recommend signing up for one of the online tools below depending on which courier is going to be delivering it:

  • UPS My Choice™: The basic version is free and will alert you about all packages being delivered by UPS to your address, and there is also a subscription option that gives you access to more tools that you'd normally have to pay for a la carte with their free version. Stuff like getting your package delivered on a different day, having it redirected to a different address, etc. which you might find useful.
  • USPS Informed Delivery®: This is also a free tool that will alert you about all mail and packages being delivered by USPS. It also has tools that let you reschedule and redirect packages if needed.

Contacting Couriers Directly:

Why does my tracking status say "Delivered", but I haven't received it?

Please check that your order has the correct shipping address (located in your email receipt or through your account's order history page). If the shipping address is incorrect, please respond with an updated shipping address so we can process sending out a replacement more quickly, and if you've been having trouble receiving packages in general, please provide an alternative shipping address that we can send your package to instead (such as work, a PO box, or a friend/family's home you can pick it up from).

Sometimes packages are marked as delivered by couriers when they unload them from their mail truck but haven't stopped by your place yet. We'd recommend waiting until the end of the day to see if it shows up, or to ask your neighbors if they might have received it by accident. If you live in an apartment complex, you should also call the front desk in case the package was dropped off at reception.

If you haven't received your package within 24 hours of it being marked as delivered, please also file a claim with the courier to let them know the package was never received or that it arrived damaged.

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